Terms of service
Welcome to the Terms and Conditions for Bristol Appliance Centre Limited (BAC). Our aim is to provide high-quality products and exceptional service to our customers. These Terms and Conditions govern the use of our website and the purchase of our Appliances. We have laid out our policies in a clear and concise manner to ensure that our customers have a hassle-free shopping experience. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions. If you have any questions or concerns, please don't hesitate to contact our customer service team.
Contact Us
Hudson Plumbing and Heating Services Limited
t/a Bristol Appliance Centre
Bridge House
Cater Rd
Bishopsworth
Bristol
BS13 7TW
For all enquiries, please call 0117 4 407224 or e mail hello@bristolappliancecentre.co.uk
Website Information
We strive to provide accurate and up-to-date information on our website. We make every effort to ensure that the details displayed, including product dimensions, colours, and pricing are correct. However, we cannot always guarantee the absolute accuracy of this information.
Please be aware that:
1. **Product Dimensions and Colours**: While we aim to present products as accurately as possible, variations may occur due to lighting, monitor settings, or other factors. We encourage customers to reach out if they have specific questions regarding product specifications.
2. **Pricing Information**: Pricing on our website is subject to change without notice. Occasionally, errors may occur in pricing, and we apologize for any inconvenience this may cause. In the event of a pricing error, we will do our utmost to rectify the situation and inform you promptly.
3. **Limitation of Liability**: We will not be held liable for any discrepancies or inaccuracies in the information displayed on our website. By using our site, you acknowledge that you understand these limitations.
We appreciate your understanding and support as we work to provide the best possible service and experience for our customers. If you have any concerns or questions, please do not hesitate to contact us.
Delivery and Installation
We are dedicated to providing you with efficient and reliable delivery/installation services for all your appliance needs. Our deliveries are expertly handled by our trusted logistics partner, Hudson Plumbing Limited. With a team of fully qualified industry professionals, Hudson Plumbing ensures that your appliances are not only delivered promptly but also installed with care and expertise.
We offer delivery services Monday to Saturday, from 7:30 AM to 6 PM, making it convenient for you to get your new appliances set up and ready to use. Experience seamless service and peace of mind with Bristol Appliance Centre!
Remove & Recycle
We offer a Remove & Recycle service for certain appliances, which allows you to have your old appliance taken away and disposed of safely and responsibly when you purchase a new appliance from us.
The cost of this service covers the safe transportation and disposal of the old appliance to our recycling plant. As per the WEEE regulations, the recycling costs are borne by the product manufacturer.
We are committed to protecting the environment, and we encourage our customers to dispose of their old appliances responsibly. By choosing our Remove & Recycle service, you can be sure that your old appliance will be disposed of in an environmentally friendly manner.
Price Matching
We strive to offer our customers the best value possible. If you find a product we sell available for immediate online purchase on a competitor's website at a lower price, we'll match that price subject to the following conditions:
· The product is brand new, identical to ours, and offered on the same terms.
· The competitor is based in mainland UK and sells direct to customers (i.e. not through a third party).
· The product is currently in stock and available for immediate delivery.
· The lower price includes all applicable taxes and delivery charges. (all charges must be matched like for like)
· You provide us with evidence of the lower price, such as a link to the competitor's website or a written quotation.
Please note that we reserve the right to refuse a price match if we believe the competitor's price is not genuine, or if we cannot verify the availability or authenticity of the product. Our Price Match Promise cannot be used in conjunction with any other offer or promotion. To request a price match, please contact our sales team with the details of the product and the competitor's website. We will respond to your request as soon as possible, and if we are able to match the price, we will provide you with instructions on how to place your order at the matched price.
Payment
Payment for appliances and any corresponding services will be taken at the time that your order is placed with us. No contract is created with Bristol Appliance Centre until we have accepted your order and confirm as such. We accept payment via BACS or from most major credit and debit cards.
Cancellations, Returns & Exchanges
BAC is committed to ensuring that our customers are satisfied with their purchases. If you are not satisfied with your product or have changed your mind, we offer a 30-day cancellation, return and exchange policy. This policy exceeds your statutory rights, which gives you a 14-day cooling-off period for distance (e.g. online) sales.
To cancel an order and request a collection, you can call us on 0117 4 407224
Please note that charges for collecting any items WILL be applied.
On the morning of your collection, you'll receive an estimated time slot, and you will need to be at your chosen pick-up address for our driver to pick up the item(s) for return. We reserve the right to charge a further collection fee if our driver arrives within the estimated time slot we've given you and no one is available.
If you return your product to us unused in its complete original packaging and we are therefore able to resell it 'as new', you'll receive a refund of the full price of the product. We're happy for you to unpack the product to inspect it, in the same way, you'd be able to take a look at it in a shop, but please be very careful until you're sure you're going to keep it. If you've used the product, had it installed, begun to input/download data, or handled it beyond what's reasonably
necessary to inspect it, we may not be able to sell it to someone else 'as new.' This means that where the value of the product is reduced by actions you've taken, we may only make a partial refund or charge you for the reduction in value.
If you're returning your item for an exchange, we'll collect your old item when we deliver the new one. A delivery charge will apply as usual, but there'll be no additional collection charge. Everything else we say about Returns in these Terms & Conditions will also apply to Exchanges.
Refunds will be made within 14 days of collection of the item. Where a charge for collecting your returned item applies, we'll deduct this from your refund and send you the balance – so there's no extra collection charge to pay upfront.
If you cancel an order within your 14-day statutory cooling-off period, we'll also refund you any standard delivery charge you originally paid.
If you included any additional services in your order, then we won't be able to refund any charges you paid for these if you cancel after delivery and the services have already been completed. If you successfully cancel your order before delivery, the additional services will be automatically cancelled and refunded. In all other cases, our 30-day cancellation policy also applies to any services that you may have ordered.
Warranty
All brand-new appliances that we sell are sold with a Manufacturers' warranty with their own corresponding warranty length unless stated by us at the time. Should you run into a problem during the Guarantee period please get in contact with either the manufacturers or ourselves for advice on how to proceed.
Please note that goods and products sold are for DOMESTIC use only.